I purchased a kitchen faucet at one of my local walmarts..It is washerless..It has a bad drip from the hot side..Had original box and receipt..took it back..was told they no longer carried that brand and would have to call manufacturer. .Well box plainly states warranted by Walmart and inside instructions..warranted by walmart..well..Couldn’t get intouch with Manufacturer..so called walmart got routed to 3 different people..last one says someone will return your call in 24 hrs..well it was over 3 days time..get return call and this person tells me to contact manufacturer…hmmm here we go again..I explain about not able to reach them and what the box states that it is an exclusive item sold and warranted by WALMART…so this person says well I will have to have someone from our merchandising dept call you..GIVE THEM 24 HRS..It has now been a full 7 days…IF THIS IS ACTUALLY GOING TO THE CORPORATE OFFICE AND BEING READ..ANY SUGGESTIONS.. (I’ve talked to the store manager and got..Call Walmart Corp office…This was not a cheap item…
I purchased a 39 inch Sanyo Flat Screen TV in October of 2013. I also purchased a 2 year extended warrenty for the TV. In September of 2014 my TV began developing volume control issues where the volume would go out completely. I contacted the warrenty company, Asurion to begin the repair process. Asurion sent me a larg shipping box with packing material, TV Shiping Instructions, and a return UPS label. I packaged the TV as instructed and shipped it back to the service center, called Service Center Warenty Logistics. I was soon contacted by Asurion. They explained to me that they were shipping the TV back to me unrepaired because the service center found the tv had a cracked scren. When I complained that did not have a cracked screen when I shipped it to them they told me that unless the box was physically damaged they would not file a claim with UPS. They told me that I could file a claim with UPS if I wanted to. Asurion and Service Center Warrenty Logistics is insinuating that I am a liar, and that are not going to honor the service agreement because the tv is damage beyond the scope of theier contract. I called WalMart Corprate and they called Asurion and then put me on with Asurion and left the call! I am so frustrated with the whole process. I now am sruck with a tv that is damaged more then when I activated the warranty and Walmart doesn’t care, Asurion doesn’t care, and Service Center Warranty Logistics sure doesn’t care. So much for customer loyalty by Walmart. I will never shop at Walmart again!!!
I found my receipt and called the WalMart Van Buren and they told me it had been too long and they couldn’t do anything about the Hoover SteamVac that I had purchased from them. I understand; however it is aggravating. Thank you.
Patricia M. Stephens
Why is it so hard to get in contact with the Walmart in Suffolk County NY, Islandia, store # they have the worst customer service there. I have trying call walmart store for 2 days and the phone just ring, ring ring. I even try at a different time AM, PM, AFTERNOON. I tried on Monday, and Tuesday which is today. I finally got a employee and she said I will transfer you, it just rung no one answered….I have been a resident in that town since 1970. That store needs a Good cleaning up and Out. I recently started shopping there again. in July. 2015. Because its badly run Inventory is poor. Its Dirty, the lines are always long( lack of cashiers). The prices are always incorrect(Scanning Department). The shells are poorly stock. (stocking department). I have spoken to the Manager there several times about the problem at that time. He didnt seem to care. The problem right now is my layaway there.